TickledPet
Free shipping for orders over $25
Free shipping for orders over $25
Help Center
FAQs
Placing an order is easy! Simply select the items you want, place them in your cart, and when you’re finished shopping, proceed to checkout.
You also have the option to call us at 888-510-6958 to place your order directly with a customer service representative, or email us for assistance at info@tickledpet.com.
Registering for a Tickled Pet account has a variety of benefits. The account helps you remember what your pet’s favorite treats are, streamlines the ordering process, and notifies you when we run special promotional offers or sales.
To setup your online account, go to https://www.tickledpet.com/register/ and follow the instructions. Once you’re all signed up, you can login to your account at https://www.tickledpet.com/shop/my-account/ to view your history, check out your saved favorites, and place new orders.
We currently have four main shipping options:
Regular ground shipping within the contiguous United States (48 adjoining US states, plus Washington D.C.),as well as to PO and APO addresses. Shipping time is between 4-5 business days days
Express overnight shipping within the contiguous United States
Expedited two-day shipping within the contiguous United States
Retail ground shipping (formerly known as USPS parcel post and standard post) to addresses in Alaska, Hawaii, and Puerto Rico. Shipping time is up to business days, although the USPS warns that timeliness of service may be affected by the limited availability of transportation.
Regular ground shipping within the contiguous United States
| Order Amount | Shipping Cost |
| Less than $14.00 | $2.50 |
| $14.01 - $24.99 | $5.00 |
| $25.00 - $48.99 | $7.50 |
| $49 and up | FREE! |
Express overnight shipping within the contiguous United States
| Order Amount | Shipping Cost |
| Less than $19.99 | $30.00 |
| $20.00 - $49.99 | $45.00 |
| $50.00 - $110.99 | $55.00 |
| $111.00 - $220.00 | $65.00 |
Expedited two-day shipping within the contiguous United States
| Order Amount | Shipping Cost |
| Less than $19.99 | $20.00 |
| $20.00 - $49.99 | $27.00 |
| $50.00 - $110.99 | $32.00 |
| $111.00 - $220.00 | $40.00 |
Retail ground shipping to Alaska, Hawaii, and Puerto Rico.
| Order Amount | Shipping Cost |
| Less than $24.99 | $5.00 |
| $25.00 - $50.00 | $15.00 |
| $50.01 - $108.00 | $20.00 |
| $108.01 - $204.00 | $30.00 |
| $204.01 - $310.00 | $50.00 |
| $310.01 - $425.00 | $65.00 |
| $425.01 - $1,500.00 | $75.00 |
We stand by our products and promise you 100% satisfaction on every order! If the products you order aren’t perfect, we’ll do our best to make things right.
Up to 30 days following the original purchase date, you’ll be eligible to an even exchange, credit, or full refund.
Steps for a refund/return:
Contact us at info@tickledpet.com regarding the issue
We will respond with follow-up instructions on how to proceed, if necessary sending you a free return shipping label and return merchandise authorization (RMA) number
Ship the product back to us in its original packaging, using the free shipping label
We will process your return within two weeks, issuing a full refund for the original purchase price to the credit card used to make the purchase (unfortunately, we do not refund the original shipping charges)
Please note that after 30 days, your claim will be subject to the discretion of our customer service team, and may be subject to restocking or return processing fees may be applied. Additionally, return shipping costs will not be covered.
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Free delivery of orders over $25
We use the USPS and UPS services to ship orders to our customers with tracked mail.
Empty Bag Guarantee
If your pet won't finish our treats to the very last bite, we will give you a full refund!
Top-notch support
Send us a email to support@tickledpet.com or via messenger m.me/tickledpet
Secure payments
You have the choice of paying securly with all major credit cards or paypal.
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